In-house facility management system · Web and Android · Designed and built end to end
Heritage OS
The only system a care facility needs. It runs everything from admission to payroll, so the whole team works from one place with the right information in seconds.
A care facility runs on hundreds of small handovers every day: a medicine given, a dressing changed, a supply used, a family waiting for news. When those live on paper and in people’s heads, things slip. Heritage OS brings them all into one place, built around how the team already works rather than asking them to change.
One system. Nothing else needed.
Most facilities juggle a billing package, a pharmacy tool, spreadsheets for staff, a WhatsApp phone at the front desk, and paper registers on every floor. Heritage OS replaces all of it. Every department works in the same system, so information is entered once and is instantly available to everyone who needs it.
Clinical care
Admissions and discharge, nurse assessments, medicine charts and prescriptions, bedside logging of medicines and procedures, physiotherapy.
Pharmacy and stock
Automatic reading of supplier invoices, first-to-expire dispensing, floor-by-floor stock counts, crash cart checks, stock audits, a morning low-stock summary.
Money
Running patient statements, GST invoicing, advances and deposits, payments, expenses with automatic receipt reading, petty cash, live profit and loss.
People
Staff records, attendance and leave, shift rosters, probation, payroll with statutory deductions, recruitment.
Running the building
Kitchen requisitions, a daily facility maintenance checklist, CCTV access.
Families
Two-way WhatsApp with automatic care and billing updates.
Growth
Enquiry and lead management, field visit tracking with GPS, website blog publishing, a live ads and traffic dashboard.
Everywhere
On desktop, tablet and as an Android app, with each person seeing only what their role needs.
Built for teamwork
When a nurse logs a medicine or procedure at the bedside, everything that should follow happens on its own: the patient’s bill updates, stock is deducted, and the right people are told. Nothing is written twice, and nothing is lost between shifts. Families receive care and billing updates on WhatsApp, so the front desk isn’t chasing calls.
Kept simple
Nurses share one tablet and switch between their own accounts in seconds with a PIN. Each person sees only what their role needs; nurses, for example, never see prices. Where the staff already had a routine that worked, like the three-times-a-day stock count, the app follows that routine instead of replacing it.
Accurate and fast
Stock is tracked floor by floor, and medicines are always used first-to-expire. Supplier invoices are read automatically instead of typed in. Every morning the team gets one clear summary of what’s running low. Management sees the facility’s numbers live, not at the end of the month.
My role
I spent time on the floor learning how the nurses, front desk and doctors actually work, designed the system around those routines, and built it from the first screen to the Android app the team uses every shift.